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    Our DNA

    We inspire and influence human behaviour

    It’s the unique approach at CPM Contact Centres that makes us different. We are committed to bringing ideas to life for our contact centre client with passion, energy and positivity.

    We care

    At CPM, we’re committed to making your vision a reality. We work hard behind the scenes to get the job done.

    We’re curious

    We believe in endless possibilities, and we shoot for the stars. Our insatiable curiosity will drive your business forward.

    We achieve together

    We create our solutions through teamwork and collaboration. CPM people work together to get results.

    We’re people people

    Meet our contact centre leadership team

    Find out more about the people who make up our successful contact centre leadership team. They’re a unique set of individuals with one thing in common; they’re all trusted, committed, engaged and determined to succeed. 

    Colin Clark

    Managing Director, International Contact Centres

    Leading a brilliant team of CX specialists, delivering boutique and boundaryless Contact Centre solutions on behalf of our clients. Loves adventures with the family, coffee, Crossfit & Triathlon.

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    Annette John

    Leadership Director, CX

    Passionate about CX excellence and people engagement, and working with a super leadership team delivering solutions for our clients.

    Enjoys travelling, spending time with my family, my two Bichon Frise dogs,  Pilates, socialising, and meeting new people.

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    Scott Bendowski

    VP of Optimisation

    Leading our Business Development, Estate and Solutions teams to reduce costs and capitalise on latest technologies to enhance Customer Experience. Keen Guitarist and wannabe gamer!
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    Our responsibilities

    We are socially responsible

    CPM Contact Centres are committed to long-term corporate social responsibility. We believe in making a positive difference in people’s lives and the communities in which we operate. We’re serious about our DNA, our company culture and the world that we contribute to.

    Click here to read the CPM Corporate Social Responsibility Review 2020/21

     

    Community

    CPM always has and always will support the community around us. This promise manifests itself in a variety of forms across our contact centres from encouraging sport, health and fitness to education and active environmental support.

    Diversity, equity and inclusion

    Our contact centre environments and culture encourages  diversity, inclusion and employee engagement. CPM has always set the highest ethical standards and encourages others to do the same.

    Environment

    CPM contact centre operations are monitored and evaluated to minimise the company’s environmental footprint through increased efficiency. Sustainability is a key element of our commitment to continuous innovation.

    Governance

    Whether we are representing our clients or ourselves, our contact centres maintain the highest ethical standards and complies with all legal and regulatory codes at industry, national and international level.

    Our global reach

    Discover the worldwide network of CPM
    Our achievements

    Awards and accreditations

    CPM has received many prestigious accolades, along with all the accreditations you’d expect from a leading contact centre agency. Our reputation as a good employer has received special recognition, along with our work in diversity and inclusion.

    Investors in People
    ECCCSA20 - Silver Winner
    ECCCSA20 - Bronze Winner
    The CPM evolution

    Our story

    Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

    1936
    A small company was established offering ‘salesmen for hire’ in FMCG, Pharmaceutical, Government and Utilities
    1964
    Post-war, turnover reaches £100k
    1985
    CPM accelerate to the Number 1 spot for field sales
    1990's
    CPM acquires its first Telemarketing Contact Centre
    1994
    CPM Australia office opens
    1997
    European expansion across 8 markets
    2004
    CPM Barcelona Contact Centres opens as an EMEA multi-lingual hub
    2008
    CPM start expansion in Asia
    2016
    CPM launch Axis, insight & technology consulting divison
    2018
    CPM launch *shopt, an app created to be a virtual rep for brands
    2021
    CPM International opens multilingual hub in Bratislava, Slovakia. 
    2022

    What next? 

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