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Our DNA

As a global business, we have a fantastically diverse team across the CPM Group. Whilst our differences make us stronger, we share the same goals and values.

We care

We care passionately not only about the results we deliver for our clients but also for the wellbeing of our people, the environment and the communities in which we live and work. 

We’re curious

It's our curiosity that drives us to constantly consider what’s next and what’s possible. We’re an inquisitive bunch, constantly learning and looking to insight and analytics to help to understand and inform our own and our clients’ actions.

We achieve together

We achieve together by building trusted partnerships with our clients and forging great relationships externally and throughout CPM. This, together with the personal accountability shown by each of us, means we consistently deliver.

We’re people people

One team, countless possibilities

The talented people in our business are our pride and joy, and they have a huge variety of skills, experience and backgrounds. Let’s meet a few of the team here.

Lilia

Operations | Team Leader
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I´m passionate about travel and interior design
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I hate frogs and maths!

Daniel

Operations | Operations Manager
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I love meeting new people and learning about new cultures
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I hate fried eggs!
What it’s like

Working at CPM

Our people do truly great work, and we want to make sure they have a great experience at CPM. Here’s what our people can expect throughout CPM, with just a few examples of the many people initiatives in place across our markets.

Always learning

We’re committed to helping our people to develop themselves and to achieve their potential.

We invest in growing their skills and provide opportunities, resources and encouragement to learn.

We also understand the importance of having a great manager, and so our management training supports our managers (both present and aspiring)to be the best they can be.

Awards such as Investors in People (UK), where CPM have achieved one of the highest accolades, and our marketing apprenticeship scheme in France focused on developing our future rising stars, pay testament to this commitment to our people.

On the move

There are always plenty of opportunities throughout the group for our people to take on new challenges, progress their careers or broaden their experience.

We are committed to growing from within, and nothing pleases us more than seeing our people flourish and progress either within CPM or into our clients’ businesses.

We aim to ‘grow our own’ and progress people internally where we can. Italy’s Development Programme, which sees 70% of its Client Managers and Directors promoted from within, and Bastiaan, our Managing Director in Benelux, who started as a field agent, are a couple of examples of how far a career at CPM can take you.

Thanks and well done

Knowing you’ve done a good job is important, so we’re big on feedback and recognising good work.

One example of this is our Field Hero scheme in India, which recognises individuals for their fantastic work on behalf of our clients and efforts outside of work supporting their communities.

It's something we were particularly proud to recognise during the pandemic.

It’s good to talk

Things move at pace at CPM, so we aim to keep everyone up-to-date and informed about what’s going on.

Communication goes both ways. It’s equally important to know what our people think.

We regularly ask for feedback on how we’re doing through our surveys and employee groups, such as our ‘Culture Club’ in Ireland.

Be you

As you’d expect from a global business, we’re a diverse team, and it’s important to us that we’re inclusive and everyone feels respected and that they belong.

There’s always more to do, so we’re committed to listening to our people and involving our teams to improve continuously. 

For example, we’re heavily involved in Omniwomen, a global network championing the progression of women in business.

As another example, our International Contact Centre in Spain has been a proud sponsor of Barcelona Pride.

In addition, CPM Ireland is proud to co-lead the Today’s Women in Grocery network.

Feeling good

Our team's health and well-being is a priority.

We provide a range of resources to support our people's well-being and train all managers on how to support the mental health of their teams.

Mental Health First Aiders (UK), our Open Up platform for mental health support in Benelux and Healthy Eating sessions in India are just a few examples of our commitment.

CPM people in numbers

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Contact Centre Employees Worldwide

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Languages spoken

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of our people would recommend CPM as a great place to work

Interested in joining our contact centre?

Click the links below to view the latest contact centre jobs
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